At Major Custom Packaging, we are dedicated to providing high-quality, custom-made paper packaging solutions. As a leading manufacturer in China, we supply rigid paper boxes, paper tube boxes, cardboard mailer boxes, paper bags and more to clients in the USA, UK, EU, Australia, Canada, Germany, France, Japan, Italy, UAE, and many other countries worldwide.
As a custom packaging manufacturer, all products are made to order based on approved specifications. The following policy outlines our production and quality assurance standards.
We are committed to delivering exactly what you approve — and standing behind our work.
Custom Production Policy
All of our products are custom-manufactured based on your confirmed artwork, structure, materials, and specifications.
For this reason, returns are generally not accepted once production has been completed. However, if a verified production error occurs on our side, we will work with you to provide an appropriate solution, including re-production when necessary.
Your satisfaction and long-term partnership are important to us.
Order Changes & Cancellations
Because custom packaging involves design preparation, material allocation, and machine scheduling, cancellation policies depend on the production stage:
Before Design Processing Begins
Orders may be canceled with a small administrative fee to cover payment processing and initial handling.
During Design or Pre-Press Preparation
If active design or technical preparation has started, a portion of the order amount may be applied to cover design time and resources already allocated.
After Production Has Started
Once materials have been prepared and production has begun, cancellation may not be possible. If production can be stopped, costs already incurred for materials and setup will be deducted accordingly.
Orders cannot be canceled once shipped.
After Shipment
We always aim to communicate clearly and assist you in minimizing any unnecessary costs.
Damaged or Defective Products
If your order arrives with visible damage, defects, or missing cartons, please notify us within 3 business days of delivery.
To ensure efficient resolution:
- Please provide clear photos of the issue.
- If applicable, note any damage with the courier at the time of delivery.
- Retain the products and packaging until the issue is reviewed.
Once reviewed, we will determine the appropriate resolution, which may include re-printing or other mutually agreed solutions based on the approved specifications.
Printing & Color Standards
Before production begins, you are responsible for reviewing and approving final artwork proofs and job specifications.
We print strictly according to the approved files.
Color reproduction in mass production is typically within 90% of the approved proof, which is standard in the commercial printing industry.
For projects requiring highly precise color matching, we recommend requesting a physical hardcopy proof before full production.
Please note that slight variations may occur due to:
- Differences between screen displays and printed output
- Monitor calibration differences
- RGB files or files without proper color profiles
We are happy to guide you on preparing print-ready files to minimize these risks.
Non-Refundable Charges
Certain third-party costs are non-refundable once incurred, including:
- Rush production fees
- Expedited shipping costs
- Customs duties or import taxes charged by destination authorities
These charges are outside of our control but will always be communicated clearly in advance.
Our Commitment
We understand that custom packaging is an important part of your brand. Our team is dedicated to:
- Clear communication
- Accurate production
- Professional quality control
- Long-term cooperation
If you have any questions about your order, our team is always here to help.
Contact Us
If you have any questions about this policy, need clarification before placing an order, or wish to start a claim, please contact our customer service team:
Major Custom Packaging
Website: www.majorcustompackaging.com
Email: inquiry@majorcustom.com
Phone/WhatsApp: +86 755 23286284
This policy is part of our Terms & Conditions and applies to all international orders unless otherwise agreed in writing.