Company Information
Q1: Are you a custom packaging manufacturer in China?
Q1: Major Custom is a professional custom packaging manufacturer in China with more than 20 years of experience in paper packaging production.
Our factory specializes in rigid boxes, folding cartons, paper tubes, paper bags, and customized packaging solutions for global brands.
We operate full in-house production including printing, die-cutting, lamination, assembly, and quality inspection.
As a packaging supplier in China, we provide OEM and ODM services, helping clients transform packaging ideas into real production products with stable quality and competitive pricing.
Q2: Where is your packaging factory in China?
A2: Our company is located in Shenzhen, Guangdong Province, China, which is one of the most developed packaging manufacturing hubs in the world.
In addition, we also operate a round paper tube production branch factory in Guangzhou.
This allows us to support different types of packaging structures with efficient production capacity and stable supply chain integration.
Quality Assurance
Q3: How do you ensure packaging quality before production?
A3: Before mass production, we provide pre-production samples for customer approval.
Once the sample is confirmed, we strictly follow the approved sample as the production standard. Or if client request do improvement in mass prodcution based on the sample, we keep in record and clearly inform production team to arrnage.
Our factory has a complete QC system covering every production stage including printing, cutting, lamination, and assembly.
Each batch is inspected by professional QC staff to ensure consistent quality and minimize defects in final packaging products.
Q4: Do you support product inspection during production?
A4: Yes, we fully support in-production inspection and final inspection before shipment.
Customers are welcome to visit our factory, and third-party inspection companies can also be arranged.
We believe transparency in production is essential for long-term cooperation, especially for international packaging buyers.
Q5: What happens if serious quality problems occur?
All packaging products undergo strict quality control before shipment.
However, since all paper packaging products are customized and involve multiple production steps, unexpected issues may occasionally occur.
If a confirmed quality issue is caused by our production process, we will take full responsibility, including re-production, re-shipment, or compensation depending on the situation. We work with reasonable Custom Order & Return Policy.
Packaging Design Support
Q6: Can I customize packaging with my own artwork?
Yes, we specialize in producing fully custom packaging based on client artwork and branding requirements.
You can send us your design files, and our production team will convert them into real packaging structures with accurate printing and finishing.
We help global brands enhance product presentation and brand value through customized packaging solutions.
Q7: Can you help with packaging structure design?
Yes, our packaging engineering team provides structural design support for paper boxes, including die-line creation, material selection, and packaging structure optimization.
We help ensure that packaging is not only visually attractive but also structurally strong and suitable for transportation and product protection.
Q8: What file formats do you require for printing?
We accept AI, PDF, CDR, and EPS vector files for printing production.
We also accept PSD and JPG files with at least 300 DPI resolution.
For best results, we recommend sending vector files with outlined fonts to avoid missing font issues during pre-press processing.
Q9: Do you provide packaging design services?
We mainly focus on manufacturing production, but we provide structural packaging design assistance.
Our engineering team can help create paper box templates and technical die-cut drawings.
Your design team can then apply artwork onto the structure template for final production.
Samples
Q10: Can I get a custom packaging sample before I place an order?
Yes, we strongly recommend sample approval before you place order and mass production.
We have a professional engineering team who can produce custom-colored paper packaging samples with your own design.We provide structural samples, digital printed samples, and offset printed samples depending on project requirements.
Samples help confirm size, structure, material, printing accuracy, and overall packaging quality before bulk production.
Q11: How long does it take to produce custom paper packaging samples?
Blank dummy packaging sample / Structural sample, 2~3 days.
Custom digital print colored packaging sample: 3~5 days.
Custom offset print colored packaging sample: 7~9 days.
It takes about 4~7 days to air ship the sample to you (exact delivery time based on the destination country courier speed).
Q12: Are sample fees required? Are they refundable?
Yes, sample fees may apply depending on packaging complexity.
However, in many cases, sample fees can be refunded when bulk order value exceeds a certain amount.
This policy helps ensure serious cooperation between supplier and buyer.
Q13: Can you provide previous packaging samples?
Yes, we can provide reference photos and videos of past packaging projects (except those with confidentiality agreements or products that have not yet been launched).
This helps clients understand different structures, materials, and finishing techniques used in real production cases.
But we pay close attention to protecting the client’s intellectual property and packaging design rights, and can sign an NDA with him/her if needed.
Production and Delivery
Q14: How long is production time for custom packaging?
Production time typically ranges from 12 to 20 working days depending on packaging structure and order quantity.
Complex designs or special finishes may require additional production time.
Q15: What is the packaging production process?
Our production process includes:
Design confirmation → Sample approval → Printing → Die-cutting → Surface Finishing → Assembly → QC inspection → Packaging and Shipping.
Each step is strictly controlled to ensure consistent quality for global customers.
Q16: How long is shipping time for international orders?
Shipping time depends on transportation method:
- Air express: 4–12 days
- Sea freight: 30–50 days
We also provide DDP door-to-door logistics service for global customers.
Q17: How long will I receive goods after ordering?
Total delivery time includes production and shipping.
Normally, customers should expect around 1.5 to 2 months for complete production and delivery depending on destination and order size.
Q18: Can you handle urgent packaging orders?
Yes, we can prioritize urgent orders depending on factory capacity.
Urgent production plans can be arranged to shorten lead time when necessary.
Pricing
Q19: How is custom packaging pricing calculated?
Packaging pricing depends on size, material, printing process, surface finishing, and order quantity.
As a direct manufacturer, we provide factory pricing without middlemen costs.
Welcome to send us your packaging specification and we can do quick quote for the packaging box price for you.
Q20: How can I get a quotation?
You can send packaging specifications including size, structure, material, design, quantity, and destination.
Our sales team usually responds with quotation within 12–24 hours.
Q21: What payment methods do you accept?
We accept T/T, PayPal, Western Union, and Trade Assurance payments.
Standard terms are 30% deposit and 70% balance before shipment.
Q22: Do you have a fixed price list?
No, all packaging products are custom made.
Pricing depends on each project specification and production requirements.
Materials
Q23: Are your packaging materials eco-friendly?
Yes, we use recyclable paper materials and eco-friendly production processes.
FSC-certified paper and sustainable packaging solutions are also available upon request, such as custom shaped molded pulp inserts.
Q24: What materials do you use for packaging boxes?
We use cardboard, kraft paper, specialty paper, rigid paperboard, corrugated board, and eco-friendly molded pulp materials depending on product requirements.
Q25: Do you provide eco-friendly inserts?
Yes, we offer molded fiber pulp inserts, paperboard inserts, EVA foam, and sponge inserts for different packaging protection needs.
Industries
Q26: Which industries do you serve?
We serve cosmetics, skincare, jewelry, tea, coffee, CBD, electronics, gift packaging, and luxury retail industries.
Q27: Do you support luxury packaging production?
Yes, we specialize in premium and luxury packaging for high-end brands requiring advanced finishing and structural design.
Q28: Can you pre-pack products or accessories into the boxes before shipment?
Yes. In addition to manufacturing custom packaging boxes, we also provide kitting and packaging assembly services.
If your products, promotional materials, or accessories are supplied by different vendors, we can receive them at our facility, inspect them, assemble everything into the packaging box, and ship the completed products together.
We can also help source packaging-related products and accessories from trusted suppliers in China. Depending on your project, we can procure items such as dental product accessories, glass vial bottles, perfume bottles, candle jars, canvas bags, clear PVC bags, or other small components. We then inspect the items, combine them with your custom packaging, and assemble everything into complete retail-ready kits before shipment.
Our kitting service helps you:
Reduce coordination with multiple suppliers
Save international shipping costs by consolidating shipments
Simplify your supply chain and fulfillment process
Ensure every package is assembled consistently before delivery
Receive ready-to-sell products that require no additional packing
Whether you need simple box assembly or complete custom packaging kitting services, our team can prepare your packaging exactly as specified, helping you save time and reduce logistics complexity.
Communication & Logistics
Q29: Is there a dedicated sales representative or customer service team I can contact at any time?
Yes, we have a professional sales service team to connect with customers around the world. Most of our salespeople have more than 5 years of experience in the printing and packaging industry. Some veteran salesmen have even worked in the printing and packaging industry for more than 10 years. Even if new sales employees are hired, we will provide them with comprehensive training to better serve customers.
Our company system requires every salesperson to be responsible for the customers he interacts with. Only by winning customer satisfaction and winning orders can salespersons have higher incomes. The production and logistics personnel must cooperate with the sales staff and work together to meet customer requirements.
Q30: Will I receive production updates?
Yes, our sales team provides regular updates including photos and videos during production.
Q31: Do you provide international shipping services?
Yes, we provide global shipping including air, sea, rail, and DDP door-to-door logistics services.
We work with long-term freight partners to ensure safe and efficient delivery worldwide.
Q32: How is the shipping cost calculated?
The specific transportation price is related to the volume, weight, transportation method, and destination address of the goods. Please ask our salesperson for specific shipping costs, they will help you check the shipping price.
Q33: Do you have experience handling international freight and customs matters?
Yes. We have extensive experience in handling international freight and customs matters through large-volume shipments. By cooperating with freight forwarding companies, we can help customers properly handle various international freight and customs clearance matters.